Privacy Policy

Last Updated: October 14, 2025

1. Introduction

Ask Them Out ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We will never sell your personal data to third parties.

2. Information We Collect

2.1 Personal Information: We may collect personal information that you voluntarily provide when using our Service, including:

  • Email address
  • Name (if provided)
  • Payment information (processed securely through third-party payment processors)

2.2 Content Data: Photos, text, and memories you upload to create personalized puzzles.

2.3 Usage Data: Information about how you use the Service, including:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent
  • Referring website addresses

2.4 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve user experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process your puzzles using AI technology
  • Process payments and prevent fraud
  • Send you service-related communications
  • Respond to your comments, questions, and customer service requests
  • Improve and optimize our Service
  • Monitor and analyze usage and trends
  • Detect, prevent, and address technical issues

We will NEVER sell, rent, or trade your personal information or content to third parties for marketing purposes.

4. Data Storage and Security

4.1 Security Measures: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Secure cloud storage infrastructure
  • Regular security assessments
  • Limited employee access to personal data

4.2 Data Retention: We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

5.1 Service Providers: We may share information with third-party service providers who perform services on our behalf, including:

  • Cloud storage providers (for storing your content securely)
  • Payment processors (for processing transactions)
  • AI/ML providers (for generating personalized puzzles)
  • Analytics providers (for understanding Service usage)

These providers are contractually obligated to keep your information confidential and secure, and may not use it for any other purpose.

5.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Your Data Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information and uploaded content
  • Data Portability: Request a copy of your data in a machine-readable format
  • Withdrawal of Consent: Withdraw consent for processing where we rely on consent
  • Object to Processing: Object to our processing of your personal information

To exercise these rights, please contact us at privacy@askthemout.com.

7. Third-Party AI Processing

We use AI services (such as OpenAI) to generate personalized puzzles from your content. When using these services, your content is processed according to their privacy policies and data usage terms. We only share the minimum necessary information to provide the Service, and these providers do not use your data to train their models or for any purpose other than providing the Service to you.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this Privacy Policy and, for material changes, by providing a more prominent notice. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@askthemout.com

Support: support@askthemout.com

Our Privacy Commitment

  • ✓ We will NEVER sell your personal data
  • ✓ Your photos and memories are kept private and secure
  • ✓ You can delete your data at any time
  • ✓ We use industry-standard encryption
  • ✓ We only share data with trusted service providers bound by confidentiality agreements